At Chá Real you can live the experience of being in a castle, enjoying an elaborate tea service with an exclusive menu and a beautiful table set.
Service: Thursday to Sunday from 15:00 to 18:00, always with prior appointment. Schedules may change without notice. Consult updated information on other channels such as Chocoland Hotel Gramado's social networks
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This voucher must be presented in print or on the screen of your device on the day of consumption.
Use valid for the date selected at the time of purchase, except for the special date of Christmas and New Year's Eve Supper. Promotional amount for advance purchases made through the site
.TERMS AND CONDITIONS
EXCHANGE AND CANCELLATION POLICY:
Chocoland informs that the purchaser will have a period of 07 (seven) days from the approval of the purchase to cancel the contracted service without any withholding of amounts by the contractor, in accordance with article 49 of the Consumer Protection Code.
Cancellation will not be appropriate in cases: in which the service has already been used by the contractor; When the deadline for using the services expires, without having exercised the right to use them; In the case of a period exceeding seven days, amounts will be withheld, as described below: For the purposes of the following clauses, the hours of Brasília will be considered, with the final date of 23:59:59 (eleven hours fifty and nine minutes and fifty-nine seconds) starting at 00:00:00 (midnight sharp): Starting on the 8th (eighth) day, 20% of the total amount of the contracted services will be withheld
;To validate the cancellation of the contracted services, the request must be made solely and exclusively in writing and addressed to the e-mail reservas@chocoland.com.br, clearly stating your request. Any notice or verbal cancellation made through phonetic contact channels (call center), through WhatsApp or any of the company's social networks is not valid. The request must contain all the contractor's data, as well as specific information about the contracted services, and a crystal clear request regarding the intention to cancel that service, as well as the sending of all the requests necessary for the approval of the cancellation that the contractor's attendants
request.After submitting the cancellation request, the company's attendant will evaluate it and return it to the applicant via electronic contact (e-mail), within 7 (seven) business days. The refund/chargeback will be made within 15 (fifteen) business days from the approval of the cancellation request. Even though, after contracting the provision of services considered as the main one, if a new contract occurs, each one will respect, as an initial milestone, the date of the closing of the contract, and cannot be used for the purpose of these novation clauses. For cancellations, it is necessary to send an e-mail to reservas@chocoland.com.br informing the purchase number and the reason for the cancellation. The request must be sent by the same email address where the purchase was made. The amounts will only be refunded to the purchaser
.IMPORTANT:
Service: Thursday to Sunday from 15:00 to 18:00 Schedules may change without notice. Consult updated information on other channels such as Chocoland Hotel Gramado's social networks. Season — The months of January, June, July, November and December and also holidays and extended holidays are considered high season
;Children up to 5 years old are exempt and from 6 to 9 years old the price is half the adult price and from 10 years old they must use a Voucher.
Present your Voucher only at the time of payment at the counter, printed or on mobile devices; After the purchase, your Voucher is available in your user area and your email registered on the site; The buyer's original identification document must be presented with the voucher. The hotel is not responsible for personal belongings left
Chocoland reserves the right to cancel the service, upon prior notice, except in the event of fortuitous cases or force majeure. If you have questions, contact (54) 2108-4114, or WhatsApp (54) 2108-4114
.Address: Gramado - Av. Borges de Medeiros, 4877 - Centro, Gramado - RS, 95670-000
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